In an industry riddled with fraud and misappropriations, my team at Communities of Care has committed ourselves to the highest ethical standards and also to being the most effectively-run business we can be. So how can we be sure that we are doing a good job?
We are intermittently audited by the Department of Health and our insurance providers. Beyond that intermittent third-party verification, we do extensive internal audits to make sure that we are 1. doing the right thing, and 2. doing it right. What do we audit? Everything!
- All nurse charting including flow sheets and medication records – monthly
- Billing cycle: nurse charting to timecards to billing to payments – monthly
- Timecards to schedules – weekly
- External review of our accounting by an external CFO – monthly
- Employee file compliance – monthly
We also voluntarily track outcomes data about our client’s infections, hospitalizations, and open shifts.
We want to be sure that we are the most reputable agency in town, and we have been for 17 years and counting!
I’m Joan, and I know home care from the inside out.
I’ve navigated my daughter through 24/7 home care nursing and managed her PCA’s. I’ve helped my parents move into (and out of) assisted living, Medicare episodes, skilled nurse visits, home health aids, and PCAs. Sandwiched in all of that, I’ve helped coordinate home care equipment and supplies, physical therapists, occupational therapists, county workers, and medications (oh, the medications). I know emergency departments, children’s hospitals, cancer wards, cardiac floors, and specialty units. I can recite health insurance policies (and call their bluff).
I know a lot of other things in life too, like Shakespeare, where to sit to see a great sunset over a lake, how to keep myself healthy, how to read a profit/loss statement and state statutes, when to use a comma, and that gratitude is one of the keys to success.
So I’m going to have this blog and write about home care from time to time. I’ll include topics like current legislation, professional boundaries in a tricky environment, and being a caregiver. I’ll also post some guest blogs from clients and nurses.
Join me in the conversation.
View all posts by: Joan Vaughn